Latest Frequently Asked Questions
Will the Mystic Rain Water diverter freeze in the winter?
If you disconnect the hose and insert the red stopper plug into the outlet of the diverter, the minimal amount of water that freezes inside the diverter body will not damage the diverter. The diverter is designed to redirect a small amount of water into the outlet as it spirals through the downspout. Once it is capped off a very small amount of water will be trapped and able to freeze. This small amount of water will have plenty of room to expand as it freezes without causing expansion damage to the diverter.
Should I put plumbers putty or silicone under the shower drain flange?
100% silicone caulk is recommend. There are many conditions where plumbers putty could cause product failure and finished product staining, please refer to category #4 FAQs for these applications.
What is the finished height of the vertical drain pipe when I install a No-Caulk Shower Drain?
After the finished height of the No-Caulk Shower Drain is determined as described in the installation instructions, the finished vertical drain height will be ¾” below that. Contact our customer service department and they will be happy to send you a copy of the instruction sheet and exploded view drawing.
What material are the shower strainer screws made from?
Stainless steel
What size screws are needed for the shower strainers?
#10 x ¼”
When would a Closet Flange Spacer Kit be used?
The Closet Flange Spacer Kit is used when the finished floor of your bathroom is higher than the bottom of the existing toilet flange.
Can I replace a round shower strainer with a square one?
Yes. The Square Snap-Tite strainers can replace round Snap-Tite strainer.
What designer finishes are available for shower strainers?
Polished Brass / Satin Nickel / Satin Chrome / Antique Bronze / Rubbed Bronze / Matte Black
Is there a replacement flange for a PVC or ABS toilet flanges when the existing metal flange has rusted away?
Yes. The Moss Bay Replacement flange is designed specifically for this application.
Is the flat side of the No-Caulk gasket facing up or down when it is put over the drain pipe?
The flat side of the gasket should be at the bottom of No-Caulk drain body, seating onto the inside lip of the body. The beveled side of the gasket will be facing up.
Where do you put the rubber washer and paper ring when installing a shower drain?
The large rubber sealing washer will be placed up against the underside of the shower base, and the friction washer will be placed between the rubber sealing washer and locking nut. Contact our customer service department and they will be happy to send you a copy of the instruction sheet and exploded view drawing.
How do you remove a Snap-Tite strainer?
The easiest way to remove the strainer is to weave a string or small wire through two openings near the edge of the strainer and pull straight up. It is not recommended that you pry the corner up because it could damage the shower base surface. When you are ready to reinstall the strainer, simply line it up over the drain body and press down evenly.